We at Alexandra Family Medical offers a wide range of health care services.
This consists of an experienced & specialist team of General Practitioners, & Registered Nurses. Supported by an excellent Admin team including Reception, Admin & Accounts, who work from the Central Lodge historical building, by the bridge in Alexandra, providing professional healthcare to you and your family.
We moved to our current location in May 2016, using the spacious and practical layout of this historical building to our advantage. We do have a spacious reception area and waiting room.
We share after hours cover with local practices for patients needing attention outside business hours, in the weekend and during public holidays. Alexandra Family Medical is also a participant in the Central Otago After Hours service that provides cover for Alexandra.
We offer a number of different translator services including the following:
Please note that this practice is contributing to, and accessing healthcare information from HealthOne
HealthOne is a South Island based secure electronic record that allows registered healthcare providers directly involved in your healthcare, to quickly access information such as your test results, allergies, medications, GP summaries and hospital information. HealthOne adheres to the principles of the Privacy Act 2020 as well as the rules set out in the Heath Information privacy code 2020. Access is only possible via an approved highly secure healthcare information network which is regularly audited and tested. Privacy auditing is used to check that only those directly involved in your care are accessing your information. To find out more about HealthOne please visit https://healthone.org.nz. Please note that you are entitled to restrict the sharing of your healthcare records by contacting 0508 837 872 or emailing HealthOne.Privacy@pegasus.health.nz
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All accounts are to be settled at the time of consultation for enrolled patients. All accounts are to be settled prior to the consultation for all visitor patients.
We accept cash payments, most credit / debit cards (Eftpos) & currently cheques.
If you have difficulty settling an account, then please discuss this with Reception or Accounts where we may agree you can set up an Automatic Payment method.
Overdue Accounts – in the event of your account not being settled, your GP reserves the right not to see you & request that you make arrangements to transfer to an alternative practice.
See services here
When enrolling we recommend Patients immediately access & link onto our patient portal, Health 365.
This provides patients with direct access to the following ONLINE services -
When registering for Health 365, it is imperative you log on with your password within 24 hours. Otherwise we will need to re-set, all you need is an internet connection.
Registering for the patient portal is a FREE service.
For repeat prescriptions you can either ring the Practice or order online through the Patient Portal. Patient portal requests are charged at a reduced rate.
Priority prescriptions can be arranged at short notice but there is an additional charge for this service.
Please allow up to 2 working days for Repeat prescriptions requests to be completed. In the event of a declined script, you will be notified via txt or email. Please make an appointment to see your doctor for a renewal.
Existing users can login here
Not attending appointments with your GP/nurse has consequences. It occurs when a patient has booked an appointment & doesn’t turn up.
This is a loss of valuable time for when another patient could have been seen. If you cannot make the appointment, then please let us know a minimum of 3 hours in advance.
We understand that this is not possible if you have an early morning appointment, so please contact us first thing. This provides the practice opportunity to allocate that appointment time for another patient. If you do not notify the Practice you may be charged for not attending your appointment.
Unexpected emergencies can occur & for these we completely understand, however recent increased missed appointments have led us to introduce this policy.
Alexandra Family Medical is located in the historical Central Lodge building, by the bridge at 18 Limerick Street in Alexandra. The building was built from leftover stone from the Alexandra bridge. It served as accommodation/lodges till the early 1970’s. Since it has provided the base for a few businesses including Bodkin law firm.