Frequently Asked
Questions We Get
What services do you offer?
At Alexandra Family Medical, we provide a range of healthcare services including general consultations, preventive care, immunisations, and routine check-ups, ensuring comprehensive medical care for families in our community.
How can I make an appointment?
You can make an appointment by calling our reception desk directly, or you can book online through our patient portal ,Health 365, for your convenience.
What should I bring to my visit?
You may need to bring any medications you're currently taking, and a list of any medical concerns or questions you wish to discuss during your visit.
Bearing in mind that our standard appointment times are 15 minutes. If you have multiple concerns, please ask reception to book more time. This will incur additional fees.
Why did I receive this invoice?
Services provided outside of a standard consultation may incur a service fee. These include (but are not limited to):
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Completion of medical certificates, reports, and letters
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Referrals requested but completed outside of a consultation (standard 15minute appointment)
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Telephone or electronic advice where a consultation is not booked
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Online conversations via our patient portal, Health 365
These services require staff and clinician time to complete and are not covered by your standard consultation fee. Charges will vary depending on the type of service requested and the time involved.